store policy
CUSTOMER CARE
At Zerara Attire, we are committed to providing exceptional customer care and ensuring the satisfaction of our valued customers.
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CUSTOMER SERVICE STANDARDS
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We strive to maintain the following customer service standards:
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Quality Products: We are dedicated to offering high-quality abayas, ensuring they meet our customers' expectations in terms of design and material.
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Transparent Pricing: We are committed to fair and transparent pricing with no hidden costs. Our customers can trust that they are getting value for their money.
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Timely Delivery: We aim to deliver products within the specified timeframes and inform customers of delays.
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HOW TO CONTACT
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Customers can easily reach us as the care team is available to respond promptly to queries, concerns, or feedback.
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Email Support: Customers can contact us via email [zeraraattire@outlook.com] or [zeraraattirehr@outlook.com] for non-urgent matters. We strive to respond within 24 hours.
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Online Chat Support: Our website features a live chat option for real-time assistance during business hours.
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When customers contact us with queries or concerns, we acknowledge all customer inquiries promptly, either by email, phone, or chat, and work towards a satisfactory resolution, whether it involves addressing product issues, offering refunds or exchanges, or providing additional information. After resolving the issue, we encourage customers to provide feedback on their experience, helping us improve our services continually.
PRIVACY & SAFETY
At Zerara Attire, we are dedicated to safeguarding your privacy and ensuring the safety of your personal information. We are committed to protecting your data, ensuring secure transactions, and maintaining the highest standards of confidentiality.
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HOW WE USE YOUR INFORMATION
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Order Processing: To fulfill your orders, process payments, and provide order tracking.
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Customer Support: To assist you with inquiries, concerns, and requests for information.
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Communication: To send order updates, newsletters, and promotional offers.
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SHARING YOUR INFORMATION
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We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers and partners who assist us in fulfilling orders, processing payments, and improving our services. These entities are contractually bound to maintain the confidentiality and security of your information.
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CHANGES TO POLICY
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We may update this Privacy & Safety Policy to reflect changes in our practices or applicable laws. Any updates will be posted on our website.
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At Zerara Attire, your privacy and safety are paramount. We are committed to protecting your personal information and providing a secure and transparent online shopping experience.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
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